Privacy Policy

1. Introduction

Crestline ("we," "us," or "our") is committed to protecting the privacy and personal information of individuals who interact with our business consulting services and website. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

This policy applies to all information collected through our website at https://crestlinener.live, through our consulting engagements, and through any communication channels we operate. If you have questions about this policy, please contact us at [email protected].

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly: When you fill out our contact form, send us an email, or engage our services, we may collect your name, email address, phone number, business name, job title, and any additional details you share in your message or during consultations.

Information collected automatically: When you visit our website, our servers and analytics tools may collect technical information such as your IP address, browser type, operating system, referring URL, pages viewed, and the dates and times of your visits. This data is collected through cookies and similar technologies.

Information from consulting engagements: During consulting work, we may receive business data, financial information, or organizational documents from your company. This information is handled under the confidentiality terms of our engagement agreement.

3. How We Use Your Information

We use the personal information we collect for the following purposes: to respond to inquiries and provide requested services, to communicate with you about our consulting engagements, to improve our website and service quality, to comply with legal obligations under applicable Taiwanese law, and to send occasional updates about our services (only with your consent, and you may opt out at any time).

We process your information based on one or more of the following legal grounds: your consent, the performance of a contract, our legitimate business interests, or compliance with legal obligations.

4. Data Sharing

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our website (such as hosting and analytics providers), but only to the extent necessary for them to perform their functions. These providers are contractually obligated to protect your information.

We may also disclose personal information if required by law, in response to a valid legal process, or to protect the safety of our clients, employees, or the public.

5. Data Protection Measures

We take reasonable steps to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructure, access controls limiting data visibility to authorized personnel, encryption for data in transit, and regular review of our security practices.

No method of electronic transmission or storage is completely secure, so we cannot provide an absolute assurance of security. However, we are committed to maintaining industry-standard protections.

6. Cookies

Our website uses cookies to improve functionality and analyze usage patterns. For detailed information about the types of cookies we use and how to manage your preferences, please visit our Cookie Policy page.

7. Data Retention

We retain personal information only for as long as it is needed to fulfill the purposes described in this policy, or as required by law. Contact form submissions are typically retained for up to 24 months. Consulting engagement data is retained according to the terms specified in our service agreements. Website analytics data is retained for up to 14 months.

8. Your Rights

Under Taiwan's Personal Data Protection Act (PDPA), you have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data (subject to legal retention requirements), to withdraw your consent for data processing at any time, and to request that we stop using your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Crestline
2F, No. 55, Zhongshan Road, Banqiao District, New Taipei City 220
Email: [email protected]
Phone: +886 2 2968 4152

For complaints regarding data handling, you may also contact Taiwan's National Development Council, which oversees the Personal Data Protection Act.